Maintenance Request Guide
Need something fixed? Here's how to submit a maintenance request through our tenant portal. For emergencies, call us directly.
How to Submit a Maintenance Request
Follow these steps to get your maintenance issue resolved quickly.
Log Into Your Tenant Portal
Visit the DoorLoop tenant portal and sign in with your credentials. If you don't have an account yet, contact us and we'll set you up.
Open Tenant PortalNavigate to Maintenance Requests
Once logged in, find the 'Maintenance' or 'Requests' section in your portal dashboard. Click 'New Request' to start.
Describe the Issue & Add Photos
Be as specific as possible. Include the location in your unit, what's happening, and when it started. Upload photos or videos if you can—it helps us diagnose the issue faster.
Submit & Track Your Request
After submitting, you'll receive a confirmation. You can track the status of your request in the portal. Our team will review it and coordinate repairs—usually within 24–48 hours for non-emergencies.
Repair Completed & Follow-Up
Once the repair is completed, you'll be notified through the portal. If the issue isn't fully resolved, let us know and we'll send someone back.
Get Your Request Resolved Faster
Be Specific
Instead of 'sink is broken,' say 'kitchen sink faucet drips constantly when turned off.'
Include Photos
A picture is worth a thousand words. Photos help our team understand the issue before arriving.
Note Urgency
Let us know if the issue is affecting your safety or ability to live in the unit.
Check Simple Fixes
Before submitting, check if it's a tripped breaker, clogged filter, or dead battery in a smoke detector.
Be Available
Let us know your preferred contact times so we can schedule repairs when you're home.
Follow Up
If the repair doesn't fully resolve the issue, submit a follow-up request right away.
Can't Submit Online? Call Us.
If you're having trouble with the portal or have an urgent issue, call us directly. We're here to help.